Warranty and Return Policy

Return policy

Returns are assessed by case by case basis.

Please let us know within 7 days if there is anything wrong with the order.

According to ACCC

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.

• the problem with the product was caused by the consumer misusing it

• they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)

• asked for a service to be done in a certain way against the advice of the business

• the problem with a service was caused by the actions of someone other than the business.

Warranty is decided on a case by case basis and is on top of Australian Consumer Law

WARRANTY CONDITIONS

This warranty does not cover:

Normal wear and tear.

Labour for removal and replacement of the unit unless prior written approval has been obtained

Transportation costs to and from the place of purchase or stockist.

Parts which have been subjected to deliberate abuse. Conditions resulting from abnormal wear, negligence, alterations or accidents. Incorrect fitment.

Parts used in an incorrect application or parts that are not used for their intended purpose.